1. You are renting a self-catering apartment with standard equipment that we have carefully provided for your stay. Any special requests like kitchen equipment, sports equipment, carpets and other may not be honored as these are a subject to your own personal needs or preferences. We will be always happy to provide information on where you can buy what you need.
  1. Stag and hen nights, birthday parties, large group gatherings and noise are strictly forbidden in our apartments. Please respect the residential building quiet afternoon hours from 14:00 to 16:00pm and from 22:00 till 08:00 in the morning in order to avoid neighbors and police visits.
  1. You should leave the apartment in clean and tidy state. All dishes must be stored back in the cupboards only in a clean state. The same for cutlery, pots, iron, ironing board and all the equipment that you have used. Extra cleaning costs may be charged in case you leave the apartment untidy – 40€ for 1 bedroom apartment and 60€ for a 2 bedroom apartment.
  1. Rubbish must be disposed properly in the provided bins outside the apartment buildings. It is forbidden to throw food or other in the sink, toilet and through the windows.
  1. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents and we may make an additional charge in case of any damage.
  1. It is the responsibility of all guests to keep the apartment and its furniture and fittings the same way as they found it. Please do not move furniture around, change position of beds or mattresses, destroy or take out inventory from the apartments.
  1. Smoking is strictly not permitted in our apartments. Damages such as burns and holes in or on furniture has will have to be covered by the guests for the replacement value. Of course, you are welcome to use the terrace or balcony for your cigarette.
  1. We love pets, but some people are allergic, so unfortunately they are not allowed in our apartments.
  1. In case of lost or damaged keys (door locks also) or the guest being locked out of the property, the guest is required to report this to authorized person from VIP Apartments Sofia. Additional fee: the cost of replacing the damage (09:00am–18:00pm, Mon-Fri) or the cost of replacing the damage + 10€ (18:00pm–22:00am, Mon-Fri, all weekend and public holidays). These charges must be paid immediately to the Agent.
  1. We kindly ask you to carefully use electricity, heating and water according to your needs. Please never leave the windows open while heating or air-conditioning are operating! This may cause damage and surcharge.
  1. Cleaning service is free of charge every 7 days. Additional cleaning service can be ordered any time during your stay with a 24 hour notice. Additional fee: 15€ for 1 bedroom apartment and 20€ for 2 bedroom apartment per visit. Extra towels or bed linen provided at additional cost: 10 E per person.
  1. When leaving the apartment guests are required to: close all windows, check if all water taps are closed, turn off the air conditionings, turn off all electrical appliances in apartment as well as all lights.
  1. Please respect our office hours – 09:30–18:00 Mon-Sun. Calls after 18:00 are acceptable only in case of emergency. You can always email us as this is the most secure way that everybody in the office will be aware of your request.
  1. We reserve the right to terminate the rental without notice and without refund if any guest’s behaviour or conduct is likely to endanger the safety or well being to other guests, neighbours and if our house rules are not respected and followed, as this is unfair to other guests.