General – These booking conditions set out the basis upon which the accommodation reservations are accepted for clients by VIP Apartments Sofia

Acceptance of Terms and Conditions

All reservations are made by mail or mobile. When you confirm a reservation with us you accept the Terms and Conditions

Rates:

Rates indicated are per night per apartment, NOT per person. The rate are quoted in EURO. Rates include VAT, tourist tax and maid service.

Price band:

The price rate charged depends on the length of your stay. If your stay reduces in length resulting in your stay falling into a different price band you will be required to pay the difference in the two rates from the start of your stay.

Monthly rates:

When booking a monthly rate you receive the best rate available for a period of min. 30 consistent nights. If you wish to check out and check in again the middle of your stay this will result in two different reservations and the corresponding rate for each one will apply.

Method of Payment:

  • The payment is due upon arrival. Please be ready to pay when checking in.
  • You can settle the payment with credit card, bank transfer or cash.
  • We accept all credit cards except American Express. There is a surcharge of 2% for payments with credit card.
  • We accept payments in Eur or BGN.
  • The payments made by bank transfer must reach our account net of all bank charges. Please ask your bank to detail the proper amount needed for the transfer.

Check in and check out procedure:

  • Two days before arrival you will be sent the possible check in procedure to choose from.
  • Check in time – after 15.00.
  • Check out time – before 11.00.
  • Early check in and late check out are subject to availability and possible to confirm the day before.
  • Late check out – between 12:00 and 14:00 – 20% of the nightly rate.
  • Late check out – between 14:00 and 16:00 – 40% of the nightly rate.
  • Late check out – after 16:00 – 100% of the nightly rate.

Use of apartments

It is forbidden to use our apartments for parties or gatherings where occupants of neighboring apartments might be disturbed.  If, on arrival, it is felt you are intending to use the apartments for such an event you may be refused entrance.

If it is discovered that you are holding such an event after arrival you will be required to leave immediately. In such circumstances we are not obliged to provide or locate alternative accommodation. We will not provide any refund in such cases and other fees might apply.

Pet policy:

Pets are not allowed in the apartments.

Noise and Party policy:

All loud noise and all parties are strictly forbiden.

Smoking policy

Smoking is forbidden in VIP Apartments Sofia.

Cancellation policy for reservations of 1- 14 nights: 

  • In case of cancellation more than 7 days before arrival – no fee applies.
  • In case of cancellation 4-6 days before arrival – 1 night charge will apply.
  • In case of cancellation and no show 1 – 3 days before arrival – 2 nights charge will apply.

Cancellation policy for reservations of 14 + nights:

  • In case of cancellation more than 14 days before arrival – no fee applies.
  • In case of cancellation 7-13 days before arrival – 30 % of the total reservation charge will apply.
  • In case of cancellation and no show 1 – 6 days before arrival – 100 % of the total reservation charge will apply.

Alternations by the guest:

If you wish to alter your reservation (change the dates of your stay, early departure, check out in the middle of your stay and check in again) we will use all reasonable efforts to comply with your request, however we cannot guarantee we will be able to do so and we accept no liability for any loss, damage or additional expense that might be incurred in that circumstance.

VIP Apartments Sofia reserves the right to treat delayed arrivals and early departures as cancellation, even if additional nights are added to the end or beginning of the stay or another stay. This case will be subject to the cancellation charge policy. If your stay is also reduced in lenght see the section on Price rate and Monthly rate for information on the price you will be charged.

Children and extra bed policy:

  • All children are welcome and stay free if using the existing bedding.
  • Using a baby cot – 10 Eur charge per night applies.
  • Using an extra bed/sofa bed – 10 Eur charge per night applies.

Deposit:

A deposit might be requested for monthly reservations or for periods like New Years Eve, Christmas, etc.

Company Details:

  • V Travel OOD
  • Sofia, 57, Vitosha Blvd.
  • Company number: 131433545
  • VAT Number: BG131433545
  • IBAN in BGN: BG66UNCR70001523642484
  • IBAN in EUR: BG13PRCB92301447480817